Terms of service
SHIPPING AND DELIVERY FAQ
At Zalzani, we send all information about your purchase via email.
- How long does it take for my product to arrive? A: The average delivery time is 3 to 7 weeks after the product is shipped.
- Where does the product come from? A: We work with manufacturers from Europe, China, the United States, and the Netherlands, depending on the chosen product.
- Can I pay in installments via bank slip (boleto)? A: Installment payments are accepted only via credit card.
- Can I pick up my order in person? A: No, all orders are shipped exclusively via Correios (Brazilian Post).
- I bought more than one product in the same order but only received part of them. Is this normal? Will the other products be delivered? A: Yes, this can happen. Don’t worry. This situation occurs when the products come from different suppliers. If this happens, you will receive two different tracking codes so you can monitor both packages. Since they are separate shipments, they will go through two separate customs checks at the Federal Revenue Service, which may result in different delivery times.
- What if my delivery is delayed? A: Rest assured, delays can occasionally occur, but they are rare. Your shipment is monitored daily. If, for any unexpected reason, the product does not arrive, according to our shipping and delivery terms, you will receive a 100% refund within up to 90 business days from the shipping date.
By completing a purchase, the customer agrees to all conditions and rules established by Zalzani.
Zalzani Team