Shipping policy
Aqui está a tradução clara, profissional e bem organizada para o inglês:
SHIPPING POLICY
All products available at ZALZANI.COM are shipped nationwide and internationally. Every piece is exclusive and unique to Zalzani.
From the moment your order is confirmed, our processing and packaging time takes 1 to 5 business days. After that, delivery usually takes 10 to 20 business days (on average after shipping), depending on your location. The product is shipped within up to 10 business days after payment confirmation in our system.
Orders paid via bank slip (boleto) take 1 to 3 business days for payment confirmation.
We provide a tracking code so you can follow the progress of your delivery.
Important: In some cases, the delivery time may be extended by a few extra business days due to delays, strikes, holidays, high demand periods at the post office, or other situations beyond our control.
Zalzani guarantees delivery of your order. We are responsible for fully refunding the amount paid for any products that are lost or go missing during the delivery process. All products are shipped with insurance against loss and free online tracking. Your delivery is 100% guaranteed.
1.2. Insured Shipping
"If the product is delayed and not delivered within 50 business days from the shipping date, the full amount paid will be 100% refunded on that date."
1.3. Order Tracking
Products are shipped via Correios (Brazilian Post) or another carrier. A tracking code will always be provided, allowing you to monitor the delivery progress. Zalzani is committed to guiding you on how to track your order. The tracking code will be sent to your email as soon as it becomes available.
The tracking code is provided 3 to 9 business days after payment confirmation. It may take 5 to 10 business days for the tracking information to start appearing on the Correios website.
2. General Conditions (Attention)
2.1. Addressing Your Order
Zalzani will ship the products to the address provided by the customer. To avoid any delivery issues, please pay close attention when filling in the delivery address.
2.2. Recipient Not Home
Please make sure someone will be available at the address to receive your order. Correios makes three delivery attempts. If no one is present to receive the package on any of the attempts, it will be taken to the nearest Correios office. In this case, the recipient must collect the package at the post office within 7 calendar days. If the package is not collected, it will be returned to the sender according to Correios policy, and a new shipping fee will be required to resend the product.
All details regarding delivery attempts and the address of the nearest post office are recorded in the tracking information, which can be checked on the Correios website using the tracking code provided by the store.
2.3. Incorrect or Incomplete Address
Zalzani is not responsible for incorrect or incomplete addressing provided by the customer. If the address is incorrect or incomplete, the package will be returned to the sender by Correios policy, and no further delivery attempts will be made to that address.
If delivery fails due to an incorrect address provided by the customer, there will be no refund. A new shipping fee of R$ 55.00 (shipping cost + Correios fee) will be required to resend the product.
2.4. Taxed Shipments (International Orders)
If any postal dispatch fees are charged (the postal dispatch fee is the amount paid to Correios for postal support and customs administrative services, including X-ray inspection, storage, tax collection when applicable, communication with sender and recipient, and return of the package if taxes are not paid), in the amount of R$ 15.00 – Correios (effective since August 27, 2018), this cost will be the responsibility of Zalzani.
Please monitor your tracking code and the current location of your product to avoid any inconvenience.
By placing an order on our website, the customer agrees to all the conditions and rules set forth by Zalzani.
Best regards, Zalzani Team