Shipping Policies
ZALZANI Store Shipping Policy
All products available on ZALZANI.COM are shipped nationally and internationally, as they are EXCLUSIVE and UNIQUE ZALZANI pieces. From this moment, our picking and packing time is 1 to 5 business days, after which our delivery takes 10 to 20 business days (on average after product dispatch) depending on the location. The product is shipped within 10 business days after payment confirmation in our system.
Orders placed via bank slip take 1 to 3 days for payment confirmation in our system.
We guarantee a tracking code so the customer can follow the progress of their order delivery.
Please note: In certain cases, this delivery period may be extended by a few more business days due to delays, strikes, recesses, periods of high demand at the Post Office, in short, situations beyond our control.
The store guarantees order delivery; we are responsible for refunding the full amount paid for products that are lost or misplaced during the delivery process. All products are posted with loss insurance and free online tracking; your product delivery is 100% guaranteed.
1.2. Insured shipping
"If the product is delayed and not delivered within 50 business days of dispatch, on that date the amount paid will be 100% refunded."
1.3. Order Tracking
Products will be sent by Correios or another carrier, there will always be a Tracking Code that will allow the customer to follow the progress of the delivery. ZALZANI commits to instructing the customer on how to track the products. The tracking access code will be sent to your email as soon as it is available for ZALZANI
The order tracking code is informed 3 to 9 business days after confirmed payment.
It may take 5 to 10 days for the tracking code to start showing shipping information on the post office website.
2. General Conditions (Attention)
2.1. Care with Order Addressing
ZALZANI will arrange for products to be sent to the address requested by the customer. Therefore, to avoid impediments to the delivery of your order, we ask for attention when filling in the address where you wish to receive your order.
2.2. Absent Recipient
Make sure there will be someone at the address to receive your products. Correios makes three delivery attempts, if there is no one at the address to receive the order in any of the attempts, the package will be taken to the Post Office branch closest to the address, and, in this case, the package recipient will need to pick it up at the Correios branch, within 7 calendar days. If the order recipient does not pick it up, according to Correios policy, the package will be returned to the sender, requiring payment of new shipping for product re-shipment.
All details related to delivery attempts, as well as the address of the Correios branch where the recipient should pick up their package in case of absence at the address, are recorded in the order tracking, which can be followed on the Correios website, using the tracking code provided by the store.
2.3. Incorrect or Incomplete Address
ZALZANI Store is not responsible for the incorrect or incomplete filling of the destination address for orders placed in the store. If an incorrect or incomplete address occurs, by Correios policy, the package will be returned to the sender, and no further delivery attempts will be made at that address.
If delivery is not made due to a discrepancy in the address provided by the customer, the customer is not entitled to a refund; payment of new shipping, amounting to 55 reais (shipping cost + postal fee), will be required for product reshipment.
2.4. Taxed Products
If any postal dispatch fees are charged (Postal dispatch is the amount paid to Correios for the provision of postal support and administrative support services for customs clearance activities and aims to cover the costs of receiving objects, X-ray inspection, storage, collection and transfer of taxes (if any), communication with recipients and senders, as well as returning the order when the recipient does not pay the taxes. With the new import model implemented, all international orders are subject to the service charge.)
– R$ 15.00 – Correios (Effective August 27, 2018), it will be ZALZANI's responsibility. You must pay attention to your tracking code and the current location of the product to avoid inconveniences.
By making a purchase on our website, the customer agrees to the conditions and rules set forth herein by ZALZANI.
Sincerely, ZALZANI Team.