Refund and Returns Policy

1. Product dissatisfaction: Within 7 (seven) calendar days of receipt.

2. Product is defective: Within 30 (thirty) calendar days of receipt.

Please remember that the first step for an exchange or return is to contact our Customer Service by emailing: suporte@zalzani.com

  

For exchanges/returns, the product must not show signs of use, and must be sent directly to our Post Office Box. Once we receive the item and it meets all return conditions, we will proceed with the refund or exchange of the merchandise within 5 (five) business days.

 

Our team will guide you through the entire Product Return process.

 

For product return due to dissatisfaction: Once we receive the package, we will perform an analysis to confirm that everything is in accordance with the Item's return conditions. After confirmation, our Customer Service Team will contact you, and in this case, you can choose between:

 

1. Exchanging for any other product available in our stock.

2. Receiving a refund for the amount spent on the products (we do not refund shipping costs if the delivered product is the correct model and in perfect condition).

 

Warranty: All products in the store have a 30-day warranty, counted from the date of product receipt.

 

To activate the warranty, the customer must send us a video of up to 1 minute demonstrating the problem; this video must also show the packaging of the received product (post office packaging, with label). It is essential that the packaging is shown in the video.

 

The customer can also prove the defect by sending us photos that clearly show the defect, and the product packaging must appear in the photo.

 

NOTE: ZALZANI does not provide any type of technical assistance, we do not have an authorized assistant. For further questions, please contact our team, and we will provide all necessary support.

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Frequently Asked Questions:

I requested an exchange. How long will it take to receive my product? Once the product return is confirmed at our Distribution Center, we will analyze its condition, and if everything is in order, the new product will be sent within 5 (five) business days.

In cases of exchange or return due to dissatisfaction, size, or product discrepancy, we will perform a quality analysis, and if there are signs of use, we will return it to the sender without prior notice.

In cases of exchange or return due to product defect, we will perform a quality analysis, and if there are signs of misuse, we will return it to the sender without prior notice.

I requested a return. How long will it take to be refunded? If the payment method was a bank slip, the refund method can be a credit in your online store account for a new purchase. If credit is not desired, we will issue the refund to a virtual account with PagSeguro or Mercado Pago. (It is possible to create a free account to receive the refund amount.)

If the payment method was a credit card, the refund method can be a credit in your online store account for a new purchase, or a credit card chargeback.

Please note that credit card administrators have a period of 30 to 60 days for the chargeback to appear on your statement.

For further questions, we are available through our Customer Service Channels.
Sincerely, ZALZANI Team.